Priceless Comeback I wish I had the guts of this girl. For all
of you out there who've had to deal with an irate customer,
this one is for you. It's a classic! An award should go to the
United Airlines gate agent in Denver for being smart and funny,
while making her point, when confronted with a passenger who
probably deserved to fly as cargo.
A crowded United Airlines flight was cancelled. A single agent
was rebooking a long line of inconvenienced travelers. Suddenly
an angry passenger pushed his way to the desk. He slapped his
ticket on the counter and said;
-''I HAVE to be on this flight and it has to be FIRST CLASS.''
The agent replied; -''I am sorry, sir. I'll be happy to try to
help you,but I've got to help these folks first, and I'm sure
we'll be able to work something out''.
The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear, -''DO YOU HAVE ANY IDEA
WHO I AM?''
Without hesitating, the agent smiled and grabbed her public
address microphone;- ''May I have your attention please,'' she
began, her voice heard clearly throughout the terminal.
-''We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO
HE IS. If anyone can help him find his identity, please come
to Gate 14.''
With the folks behind him in line laughing hysterically, the
man glaredat the United agent, gritted his teeth and swore
''F*** You!''.
Without flinching, she smiled and said, -''I'm sorry, sir, but
you'll have to get in line for that too.''
|
United Airlines...
[02-12-02] (UL by: John Doe) (1 KB)
Top 10 rated
